Late Sunday, the company said it was “aware of claims made in an underground forum” and “actively investigating their validity.” On Monday, the company said it has closed a vulnerability used by hackers to gain entry to T-Mobile’s systems, and is working with the “highest degree of urgency” to investigate the breach.
“We have been working around the clock to investigate claims being made that T-Mobile data may have been illegally accessed,” the company said in a statement, adding that it is working with law enforcement on the matter. “We have determined that unauthorized access to some T-Mobile data occurred, however we have not yet determined that there is any personal customer data involved.”
“Until we have completed this assessment we cannot confirm the reported number of records affected or the validity of statements made by others,” the statement continued.
T-Mobile vowed to continue updating customers and other stakeholders once the investigation had uncovered more answers.
The company’s stock fell 3% on Monday following reports of the data breach.